We provide high quality products we hope will improve not only your life, but also the lives of many others!

If you are unsatisfied with your order, please contact us within 14 days of receiving your order via email or phone to discuss options for resolution.

Claims over 14 days will not be valid for a refund or return - only claims received within the 14 day window will be considered.

We may consider your order for a refund, return, or alternate resolution if we receive it within 14 days.

If you would like a return or a refund, we need photos of the PACKAGING as well as the CONTENTS sent to our email at gardenofedenvortex@gmail.com within 24 hours of your receipt of the package. We must have these photos to consider a refund or replacement. We will not consider your request without photos of the PACKAGING as well as the CONTENTS.

We intentionally use crushproof boxes that are tested to withstand 200 pounds of pressure, and we pack the contents carefully and considerately for optimal transport. If your box and/or products are damaged in any way, shape, or form, FedEx, UPS, and/or USPS require photos for any damage claims.

***Please note that in case of return, Food Grade Hydrogen Peroxide can only be sent to us if you refuse delivery / Return to Sender in the original, unopened packaging. It is a product that must be sent within certain regulatory procedures, and if you send it by any other means you would have to get certain hazmat certifications and licenses to do so - which would be your individual responsibility.***

***Please note that if you used a credit or debit card to order, we CANNOT refund the approx. 3% payment processing fee - even if you cancel your order before we send it to you. This is the real cost to use the payment processing service, and is deducted from your order total.***

***Please note that we CANNOT refund shipping fees! If we sent it to you, we incurred the real cost of shipping and cannot recoup that expense. If the package is returned to us as undeliverable for any reason, it will incur an extra charge to ship to you again.***

All returns will incur a 15% restocking fee for our time and potential degradation of our products.

Memberships, dues, and services are non-refundable.

IF FedEx, UPS, or USPS service keeps your package at one of their locations for you to pick up because you were unavailable to receive delivery, your order is ineligible for refund on the grounds that you did not or do not pick it up.

We automatically send shipping confirmation emails with tracking numbers once your package is processed, and you are responsible for using this info to trace the whereabouts of your package as it moves through the delivery system. IF you do not receive this tracking number within our disclosed processing time for the shipping option you chose at checkout (standard, express, or overnight), you must contact us ASAP. If you are unreasonably delayed in bringing this to our attention, we may exercise our discretion in approving or denying any claims. See our Shipping Policy for more info.

If and when we issue a refund, our payment processor discloses that it may take 3-10 business days for the credit to reflect back on your original form of payment.